---
title: CrewPortGlobal — Complaint Handling Procedure
nav_label: Complaints
category: Procedure
description: Public complaint intake, expected evidence, priority handling and temporary contact channels.
---

# CrewPortGlobal — Complaint Handling Procedure

CrewPortGlobal takes complaints seriously and aims to provide a clear, fair and documented review process.

## You may submit a complaint about

- recruitment or placement fee requests;
- misleading or fraudulent job information;
- document misuse or profile issues;
- privacy or data protection concerns;
- partner misconduct;
- platform, billing or AI-related errors.

## Recommended complaint information

1. Full name and contact details.
2. Role: seafarer, shipowner, partner or other.
3. GTC_USER_ID, if available.
4. Vessel, company or partner details, if relevant.
5. Description of the issue.
6. Date of the event.
7. Screenshots, files or other evidence.
8. Desired outcome.

## Contact channel

Recommended public complaint channels:

```text
complaints@crewportglobal.com
support@crewportglobal.com
```

Temporary contact until dedicated mailboxes are active:

```text
kfilipenko@gtchain.io
```

## Priority treatment

Complaints about recruitment, placement or employment-related fees are treated as high priority or critical priority.

CrewPortGlobal does not charge seafarers recruitment, placement or employment fees.

## Review process summary

1. Complaint is registered.
2. Acknowledgement is sent.
3. Evidence is reviewed.
4. Interim protective measures may be taken where needed.
5. Outcome is recorded and communicated.

The full internal procedure is maintained in the CrewPortGlobal complaint handling document.