CrewPortGlobal is operated at Stage 1 as a digital maritime crew data, documentation and matching platform for shipowners, vessel operators, ship managers, crew managers and related maritime business users.
This document sets out the commercial and compliance baseline for business users engaging CrewPortGlobal for crew workflow support, document readiness review, candidate matching support and related platform services.
1. Platform status and regulatory position
At Stage 1, CrewPortGlobal is positioned as a technology and workflow platform.
CrewPortGlobal does not present itself as a licensed manning agency, seafarer recruitment agency or employment business unless and until the required regulatory approvals, licenses or partner structures are formally confirmed.
Nothing in this agreement should be interpreted as shifting the shipowner's regulatory, employment, wage, travel, repatriation, visa, safe manning or flag-state obligations to CrewPortGlobal.
2. Scope of services
CrewPortGlobal may support one or more of the following activities:
- intake and structuring of crew requests;
- collection of vessel, route and company context;
- management of candidate profiles and supporting documents;
- document readiness review;
- AI-assisted candidate matching and ranking support;
- preparation of human-reviewed shortlists;
- workflow records, audit trail and communications support;
- compliance-related data collection for onboarding and review.
CrewPortGlobal does not guarantee candidate availability, deployment, embarkation, visa issuance, flag approval, medical clearance, regulatory acceptance or any employment outcome.
3. B2B commercial model
CrewPortGlobal's primary commercial model is B2B.
Fees for platform access, workflow support, candidate search support, document review, verification support or related services are payable by shipowners, vessel operators, ship managers, crew managers or other authorized business clients under the applicable commercial arrangement.
Business users must not directly or indirectly transfer such fees to seafarers as a condition of employment access, job consideration or placement.
4. Shipowner responsibilities
The shipowner or business client remains responsible for:
- the accuracy and legality of each crew request;
- confirming the genuine hiring requirement and operational authority for the vessel;
- employment contracts, wages, travel, visa support, repatriation and onboard conditions;
- compliance with applicable flag-state, port-state, labor, sanctions, immigration and safety obligations;
- final hiring, engagement, deployment and employment decisions;
- review of candidate suitability for the intended vessel, trade and role.
5. KYB and sanctions screening
CrewPortGlobal may require business users to complete know-your-business review, identity verification of authorized representatives, ownership checks, sanctions screening, prohibited-party screening, source-of-funds context or other compliance review before or during service delivery.
CrewPortGlobal may suspend onboarding, restrict services, request supporting documents or refuse service where:
- ownership or authority cannot be verified;
- sanctions, embargo or prohibited-party concerns arise;
- misleading, incomplete or false information is provided;
- the requested activity presents legal, regulatory or reputational risk.
6. Vessel data and crew request data
The shipowner or business client must provide sufficiently accurate and current operational information, which may include:
- vessel name, IMO number, flag and vessel type;
- trading area, route, expected joining window and contract period;
- role, rank, certification and experience requirements;
- company contact details and authorized representatives;
- any material compliance, safety or travel conditions affecting deployment.
CrewPortGlobal may rely on the submitted information for workflow support, shortlist preparation and document review. The business client remains responsible for the accuracy, legality and timeliness of the information supplied.
7. No recruitment fees and prohibition on fee shifting
CrewPortGlobal does not charge seafarers recruitment, placement or employment-access fees.
The shipowner or business client must not:
- require a seafarer to pay for access to a vacancy or shortlist consideration;
- deduct recruitment-related access fees from wages;
- require payment to a third party as a condition for hiring through CrewPortGlobal;
- structure reimbursement, handling or documentation charges in a way that effectively transfers prohibited fees to the seafarer.
Any suspected fee-shifting, improper deduction or related misconduct may result in immediate review, suspension or termination.
8. Optional seafarer services
If optional paid services for seafarers are introduced in the future, those services must be clearly identified as optional, separate from hiring access and not a condition for consideration, shortlist inclusion or employment opportunity.
Optional services must not undermine the platform's no-recruitment-fees rule.
9. AI-assisted matching and human review
CrewPortGlobal may use AI-assisted tools for intake, summarization, ranking, matching support, document classification, workflow routing and related operational support.
AI assistance does not replace final human review for candidate shortlist submission, serious compliance issues, sensitive complaints or material adverse actions.
The shipowner remains responsible for independent hiring judgment and final engagement decisions.
10. Document verification status
CrewPortGlobal may assign workflow-oriented status labels to documents or profiles, including labels such as received, under review, incomplete, expired, not confirmed or verified.
Such labels reflect the platform's current workflow status only and do not constitute a warranty of authenticity, legal validity, regulatory approval, seaworthiness, fitness for duty or suitability for a particular employment decision unless explicitly stated otherwise in writing.
The shipowner must conduct its own final checks where required by law, policy, flag, class, insurer, charterer or internal compliance process.
11. Non-circumvention
Where CrewPortGlobal introduces, organizes, structures or materially supports a candidate opportunity, the shipowner or business client must not intentionally circumvent the platform in bad faith to avoid agreed B2B fees or commercial terms.
This clause does not restrict lawful direct employment or engagement where no applicable commercial obligation to CrewPortGlobal exists.
12. Confidentiality
The shipowner and CrewPortGlobal must treat non-public commercial, operational, profile, document and workflow information as confidential and use it only for legitimate evaluation, onboarding, compliance or service-delivery purposes.
Confidential information may be disclosed where reasonably required for lawful service delivery, compliance review, legal process, insurer review, regulatory response or protection of rights.
13. Personal data
The parties must process personal data in accordance with applicable data protection requirements and the platform's published privacy rules.
The shipowner must not misuse candidate personal data, retain it longer than justified, disclose it outside legitimate hiring or compliance processes or process it for unlawful discrimination or prohibited activity.
14. Sanctions and prohibited activity
The shipowner must not use CrewPortGlobal for:
- sanctions evasion;
- fraudulent hiring activity;
- identity misuse or document fraud;
- unlawful discrimination;
- human trafficking, forced labor or abusive recruitment practices;
- any activity prohibited by applicable law or compliance policy.
CrewPortGlobal may immediately suspend or terminate access where credible prohibited-activity concerns arise.
15. Limitation of liability
To the maximum extent permitted by applicable law, CrewPortGlobal is not liable for indirect, incidental, consequential, special or punitive loss, including loss of charter, loss of profit, loss of opportunity, reputational loss, business interruption or delay arising from use of the platform or related services.
CrewPortGlobal's total liability under this agreement should be limited to the amount of B2B fees actually paid by the relevant business client for the directly affected service period, except where a higher standard is required by non-excludable law.
16. Indemnity
The shipowner or business client should indemnify and hold harmless CrewPortGlobal against third-party claims, losses, penalties, costs or proceedings arising from:
- false or misleading information supplied by the business client;
- unlawful or non-compliant hiring activity;
- sanctions, immigration, labor or regulatory breaches attributable to the business client;
- improper fee shifting to seafarers;
- misuse of candidate data or documents.
17. Suspension and termination
CrewPortGlobal may suspend, restrict or terminate service access where:
- compliance review is incomplete or unsuccessful;
- required KYB or sanctions information is not provided;
- the business client breaches the no-recruitment-fees principle;
- prohibited activity or serious misconduct is suspected;
- payment obligations remain overdue;
- continued service would create material legal, regulatory or reputational risk.
The shipowner may discontinue use of the platform subject to any outstanding fees, confidentiality obligations, live compliance reviews and post-termination legal obligations.
18. Complaint handling
Business users may raise service, compliance, billing, misconduct or fee-related complaints through the published CrewPortGlobal complaint channels.
Complaints involving seafarer fee shifting, document misuse, fraud, sanctions concerns or abusive conduct may be treated as priority matters and may trigger immediate internal review.
19. Governing law and legal review note
The governing law, dispute-resolution mechanism and jurisdiction provisions for this agreement must be confirmed during formal legal review before final production use.
Until that review is completed, this document should be treated as a commercial and compliance draft for platform publication and onboarding preparation.