CrewPortGlobal takes complaints seriously and aims to provide a clear, fair and documented review process.
You may submit a complaint about
- recruitment or placement fee requests;
- misleading or fraudulent job information;
- document misuse or profile issues;
- privacy or data protection concerns;
- partner misconduct;
- platform, billing or AI-related errors.
Recommended complaint information
- Full name and contact details.
- Role: seafarer, shipowner, partner or other.
- GTC_USER_ID, if available.
- Vessel, company or partner details, if relevant.
- Description of the issue.
- Date of the event.
- Screenshots, files or other evidence.
- Desired outcome.
Contact channel
Recommended public complaint channels:
complaints@crewportglobal.com
support@crewportglobal.com
Temporary contact until dedicated mailboxes are active:
kfilipenko@gtchain.io
Priority treatment
Complaints about recruitment, placement or employment-related fees are treated as high priority or critical priority.
CrewPortGlobal does not charge seafarers recruitment, placement or employment fees.
Review process summary
- Complaint is registered.
- Acknowledgement is sent.
- Evidence is reviewed.
- Interim protective measures may be taken where needed.
- Outcome is recorded and communicated.
The full internal procedure is maintained in the CrewPortGlobal complaint handling document.